“You manage things, you lead people”; it is a quote from a clip on YouTube by an American ‘rear admiral’ (a naval rank). The quote sounds very obvious, almost like a no-brainer. But what does it say about leadership, and what questions do you have to ask? And what is the relationship with situational awareness?

It is two weeks ago that the Crowdstrike issue brought large infrastructures and companies to their knees. I have been thinking about the situational awareness aspect of this incident. Although it was reported as a technical issue, there is so much to talk about from a human factor point of view.

What was the last time you were the first unit to respond to a ‘complex incident’ report? Probably never, and yet incidents are labeled as complex in evaluations. What exactly makes an incident complex, and why are we bothered by it? The complexity of an incident – ​​which is determined by its physical size, location, different priorities, conflicting information or

If we want to improve decision-making on the fire ground with AI, shouldn’t we understand how the human decision-making process works to begin with? And that is more complex than you might think.

Could Socrates – a well-known Greek philosopher who lived 2,400 years ago – teach us anything about better situational awareness during incidents? His motto was “Know thyself,” which is a great starting point.